Lab Policies
Test Cancellation
A physician may cancel a test at any time before specimen testing is completed. We regret that a cancellation request received after the test result has been reported cannot be honored. Once results have been reported, the appropriate party will be billed. Repeat Testing
Quality assurance is of utmost importance to Athena. If there is any question regarding a test result, please contact our Client Services Department to discuss the possibility of repeating the test (1-800-394-4493), extension 2. Additional Testing on the Same Specimen
Additional tests may be requested on specimens at Athena within six months of specimen receipt, provided that adequate quantities of the specimen are available. However, each additional request must be accompanied by a new Test Requisition Form. Unsatisfactory/Incomplete Results
Under certain circumstances, a test result may not be conclusive. These situations will be reviewed on an individual basis. Please contact our Client Services Department for details (1-800-394-4493), extension 2. Test Results
Hard copies of test results are mailed out the same day the laboratory reports the results. To request an additional faxed test result the same day, click here. Return of Specimens
If Athena sends a specimen back, due to a client error, our Client Service Representatives will obtain the client’s courier account number for payment of shipping. When an account number cannot be provided, Athena will bill the requesting party a $50.00 handling fee. The laboratory will ship muscle and serum specimens every Monday. If Monday is a holiday, then Tuesday will become the shipping day. Rush orders will incur a $50.00 handling fee. All muscle specimens will be shipped with at least seven pounds of dry ice. Serum specimens will be shipped at room temperature unless otherwise indicated. If any testing of the specimen was performed at Athena, a written release form must be signed and received prior to shipment. Please contact our Client Service Representatives for more information (1-800-394-4493), extension 2. Consultations
Consultations are generated within Athena’s laboratory processing department and given to our Client Service Representatives for follow up. Consultations are necessary when all pertinent information needed for processing the test request are not available on the Test Requisition Form. The Client Services Department will contact the referring physician of reference laboratory to obtain this missing information. It is important that we follow up with these consults as soon as the sample arrives at Athena in order to ensure an accurate and timely result report is delivered to you. Research Testing
Requests for research testing will be reviewed on an individual basis. Please contact Athena’s Client Service Representatives for details. Policy Changes
The policies outlined are listed for the convenience of our clients. Policies are subject to change at Athena’s sole discretion.
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